Privacy Policy

Last revised on 5th May 2022

This is the privacy policy of Emoote Pte. Ltd. (herein referred to as the “Company”, “we”, “us” or “our” in this Privacy Policy), which operates the website. This Privacy Policy applies to all personal data that we hold about you as well as any personal data you may provide to us. By interacting with us (including use of the website), providing us with your personal data, submitting information to us or signing up for any newsletters or services offered by us, you shall be deemed to agree and consent to all terms and conditions in this Privacy Policy. If you have any questions regarding this Privacy Policy, please contact our Data Protection Officer at the contact details provided in Section 12 below.

If you do not accept and agree to any of the provisions in this Privacy Policy, you should refrain from entering the website or accessing or using any of the services of the website.

1. Collection of Personal Information

1.1. When you interact with us or use any service we provide, the personal data we may collect includes the following:

(a) your personal information, including but not limited to your name, email address, mobile number and address;

(b) information to process your enquiry, such as your company name and company website; and

(c) information about your use of our websites and services, including cookies, IP addresses, browser type, your mobile operating system, statistics on page views and traffic to our website and other diagnostic data.

1.2. Generally, we collect your personal data in the following ways:

(a) when you submit forms relating to any of our products or services;

(b) when you register for or use any of our services on websites owned or operated by us;

(c) when you use or purchase our products or services;

(d) when you request that we contact you;

(e) when you request to be included in an email or other mailing list;

(f) when you browse our website. Please see the Cookie Policy in Section 7 for more information; and

(g) when you submit your personal data to us for any other reason.

You can always refuse to provide your personal data. However, this may prevent us from providing you with our products and services.

2. Use of personal information

2.1. Your personal information is used only for the specific purpose(s) for which it was collected. Generally, we collect, use and disclose your personal data for the following purposes:

(a) providing you with the products or services that were requested;

(b) to ensure proper administration of our business which includes keeping proper records, responding to inquiries or requests, resolving complaints and managing our business relationships and opportunities;

(c) providing user support;

(d) improving the products or services available and the website, including analysing and tracking data to determine the effectiveness of our content and to understand the activity of users;

(e) providing ongoing information about products and services of the Company which may be of interest to you;

(f) protecting and enforcing our contractual and legal rights and obligations;

(g) investigating, addressing or defending against fraud, abuse or suspicious activity linked to or associated with you;

(h) communicating changes to our policies and terms and conditions;

(i) to establish, exercise or defend legal claims in suspected or actual legal proceedings in any jurisdiction;

(j) facilitating transactions relating to the transfer or potential transfer of our business, rights, assets, duties or liabilities (which may include any merger, acquisition or asset sale); and

(k) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by the relevant authorities.

You may unsubscribe from receiving marketing materials at any time by clicking on the “unsubscribe” link in the email you receive or updating your preferences to indicate through which modes of communication and what kind of marketing communications you wish to receive.

In order for us to provide information about products and services which may be of interest to you, we may analyse and rely on your overall interaction with us (such as but not limited to your newsletter clicks/ opening results, your web surfing activities, the newsletter types you are subscribed to, and your interactions with us).

3. Disclosure of Personal Data

Your personal information is kept private and confidential. We do not sell your personal information to third parties. Subject to applicable law, your personal information may be disclosed for the above stated purposes to the following third parties:

(a) related corporations, parent company, subsidiaries and affiliates of the Company;

(b) third party service providers who provide services to us, such as market research and/or technology service providers;

(c) our professional advisors, such as lawyers and auditors;

(d) anyone to whom we transfer or may transfer our business, rights, assets, duties or liabilities, such as prospective or actual buyers or sellers in the event of a merger, acquisition or other reorganisation or sale of disposition of all or any portion of our business and/or assets;

(e) relevant government regulators or law enforcement agencies to comply with laws, rules or regulations imposed on us;

(f) banks, credit card companies and their respective service providers; and

(g) any other party to whom you authorise us to disclose your personal data.

4. Transfer of Personal Data outside Singapore

The Company may share your personal data with recipients based outside of Singapore if necessary for the purposes stated in this Privacy Policy. When we do send personal data abroad, we have in place adequate safeguards in compliance with the requirements under the applicable laws. This includes ensuring that the recipient is bound by legally enforceable obligations to provide the transferred personal data a comparable standard of protection as that under the Personal Data Protection Act 2012 of Singapore.

5. Retention of Personal Data

The Company will store your personal data in accordance with applicable laws and only for as long as needed to carry out the purposes described in this Policy.

6. Protection of Personal Information

We apply security measures such as encryption technology and firewalls in order to prevent the unauthorised use, alteration, loss, hacking and disclosure of our customers’ personal information. However, neither the computer security system nor the Internet is entirely secure. As a result, we do not assume responsibility for the information you submit to or receive from us or for any unauthorised access or use of that information, and we cannot and do not guarantee the security of any information transmitted by you to us or vice versa. You agree not to hold us responsible for any loss or damage incurred as a result of any unauthorised access, modification, interception, destruction or use of the information you submit to or receive from us through the Internet. In the event of a data breach, we will notify you as soon as practicable as required by law.

7. Cookies

We use “cookies” to enhance user experience. “Cookies” are files that a website or its service provider transfers to your mobile device or computer’s hard drive which enable the website’s or service provider’s systems to recognise your device or browser and capture and remember certain information. We use cookies to track information such as the number of page views, the number of users, frequency of use, duration of use and common entry and exit points into the website.

If you do not agree to our use of cookies, you may disable cookies by configuring your browser or device settings. However, this may restrict your use of certain parts of the website.

8. Third-party Sites

You may find links on the website which direct you to sites and services of a third party that may require you to share your personal information. You acknowledge that we do not control how these sites collect, use and share your personal information and you further acknowledge that these third-party sites fall outside the scope of this Privacy Policy and are governed by their own respective privacy policies. We are not responsible for the activity or content of any third-party site. You are advised to read the privacy policies of the respective third-party sites you visit.

9. Access and correction rights

It is essential that the information you provide us with is true, accurate, current and complete. We rely on you to ensure that your personal information is accurate. You may notify us of any changes to your personal information held by us by sending an email to our Data Protection Officer. You may also send an email to our Data Protection Officer to request a copy of the following information: your information held by us, the purposes for which we process such information and the parties to whom such information has been shared with. You may be charged with a reasonable administrative fee for our processing of access requests, but not for processing a correction.

10. Withdrawing Consent

You may opt out of the collection, use and disclosure of your personal information for any of the above stated purposes (including receiving marketing materials) at any time by sending an email to our Data Protection Officer. We will respond to your request as soon as reasonably possible. Please note that for certain purposes, your withdrawal of consent may prevent us from continuing to provide you with our products and/or services through this website. Kindly also note that withdrawing your consent for any purposes stated above does not affect our right to collect, use or disclose personal information where consent is not required for such collection, usage or disclosure under applicable laws.

We may ask you to provide proof of identity before we can respond to your request. In some situations, we may reject your request for access or correction where permitted under the law (for example, if an access request is frivolous or vexatious). If your request has been rejected by the Company, we will notify you of this as soon as practicable.

11. Changes to our Privacy Policy

We reserve the right to make changes and updates to this Privacy Policy without giving you prior notice. You are responsible for keeping track of the changes made to the Privacy Policy. Your continued use of the website shall constitute your agreement to be bound by any such changes to this Privacy Policy. If we make any changes, the updated Policy will be posted on the Website with a revised effective date.

12. Data Protection Officer; Contact Information

If you have any questions relating to your personal information or our Privacy Policy, please contact our Personal Data Protection Officer at privacy@emoote.com indicating (1) your full name and contact information; (2) a brief description of your question; and (3) the nature of your query in the subject header (for example, Correction of Personal Data Request, or Personal Data Access Request).